Privacy Policy

Information We Collect

• Email address: when you sign up for our newsletter or create an account
• Name (optional): if you choose to provide it
• Payment details: processed securely by our payment provider (Stripe). We do not store your card details
• Purchase history: the guides you have bought
• Usage data: anonymous information about how you use our site (e.g. via Google Analytics)
• Therapy chat data: when you use our AI therapy chatbot:
  • Chat messages and conversation history
  • Session metadata (timestamps, message counts, session summaries)
  • Anonymous usage tracking (device fingerprints and hashed IP addresses for rate limiting and abuse prevention)

How We Use Your Information

• To deliver newsletters and product updates
• To process your purchases and provide access to your guides
• To improve our content, website, and services
• To comply with legal obligations
• To provide AI-powered mental health support through our therapy chatbot
• To improve therapy chat responses and user experience
• To enforce usage limits and prevent abuse of our services
• To generate optional session summaries (when applicable)

Data Storage and Access

Important transparency notice regarding therapy chat data:

• Storage method: Therapy chat messages are stored in plain text in our secure Supabase database
• Administrator access: Project administrators have technical access to the database and may view therapy chat data for:
  • System maintenance and troubleshooting
  • Legal compliance and law enforcement requests
  • Service improvement and quality assurance
  • Investigating abuse or violations of our Terms of Service
• User privacy protection: Row-Level Security (RLS) prevents users from accessing each other's data
• Data retention: Therapy chat history is retained while your account is active. You may request deletion at any time
• Server location: Data is hosted on secure Supabase infrastructure with encryption in transit

Therapy Service Disclaimer

Our AI therapy chatbot is designed to provide mental health support and guidance, but you should be aware:

• Not a substitute for professional care: This service is not a replacement for professional medical advice, diagnosis, or treatment from a licensed mental health provider
• Emergency situations: If you are experiencing a mental health crisis or emergency, please contact your local emergency services or crisis hotline immediately
• Service limitations: The AI chatbot provides general support and may not address all individual needs or circumstances
• Intended use: This tool is intended for general mental wellness support, self-reflection, and educational purposes

Data Security

• Encryption in transit: All data is transmitted over secure HTTPS connections
• Access controls: Row-Level Security (RLS) policies prevent users from accessing each other's data
• Authentication: Account access requires secure authentication through Supabase Auth
• Regular audits: We conduct regular security reviews of our systems
• Administrator oversight: While administrators have database access for operational purposes, access is logged and limited to essential personnel

Sharing Your Information

• We do not sell or rent your data
• We may share limited data with trusted third parties (e.g. Stripe for payments, email providers for newsletters, Supabase for account storage)
• We may disclose information if required by law or to protect the safety of individuals

Your Rights

• You can unsubscribe from emails at any time using the link in the footer
• You may request access, correction, or deletion of your data by contacting us at hello@vitaewellness.co
• Therapy chat data rights:
  • Request deletion of your therapy chat history
  • Request an export of your therapy session data
  • View all your past therapy sessions from your account